North American Car Rental Strategy: Returning Vehicle Information and Dealing with Violation of Accidents

Returning the notice and handling the accident:

Q: How is the time for returning the vehicle defined?

A: Under normal circumstances, you will be able to return the car to the dealership within one hour after the specified return time. But once more than one hour, the dealer will charge you a full day full insurance fee and three hours rental fee - this is almost the cost of the new day. So please plan your time when you travel, and try not to return the car too late to avoid being charged a high fee by the car dealer.


Q: How do I return the deposit when the vehicle is returned?

A: Under normal circumstances, when the tank is full when the vehicle is returned, the fuel deposit can be fully refunded. If the tank is not full, part of the deposit will be deducted as fuel compensation; Please pay attention to the fuel provider when picking up the vehicle. Fuel regulations, which will vary with the car rental company and country. Because the car rental company needs some time to confirm whether the user has recorded illegal records during the lease period, usually the deposit will be frozen by the car rental company for about one to two months after the car is returned.


Q: If you return the car in advance, can you refund some money?

A: The rent calculation method is calculated strictly according to the time taken on the confirmation letter to retrieve and return the car. No refund will be given for unused time.


Q: Why did the credit card be deducted after the vehicle was returned?

A: The credit card was deducted after the vehicle was returned. Generally, the following two conditions are involved:
(1) During the rental period of your car, due to the violation of the fine caused by your own reason, the supplier will receive a notice of violation from the relevant department and operate the deduction for a period of time after the guest returns the car. In addition to paying fines from the transportation department, it may also be necessary to pay the vendor's local store fees. Please read the rental agreement carefully after you pick it up.
(2) Your vehicle has an accident, and the purchased insurance does not cover all the losses. The car rental company will deduct from your credit card the part of the loss that the insurance company bears.


Q: What should I do after an accident?

A: After an accident occurs, you first need to get in touch with the local police and issue an accident report.
Contact notification pick up dealer:
1) If the accident is serious (the vehicle cannot be driven), a new car will be called from a nearby car and the accident vehicle will be repaired. If you purchase a full-risk insurance and a zero-coverage insurance, you don't need to pay maintenance fees; if your insurance is not exempt from the insured amount, you need to advance the vehicle maintenance costs. The insurance company will refund the maintenance cost outside your insured amount afterwards.
2) If it is a minor accident, the vehicle can continue to travel, then it will be handled by the dealer (including returning the car from other place) when the vehicle is returned, and you will pay for the repair beforehand (unless you have purchased the insurance with zero compensation). When you return the car, please present the accident report issued by the police and assist the dealer to fill in the relevant form and present the damage report. After the insurance company settles the claim, the maintenance fee other than the amount paid by the guest will be refunded. If you have purchased DER (Damage Excess Refund), please pay the maintenance fee first. Afterwards, the dealer will refund your total maintenance cost.


Q: How to pay the fine for violation?

A: Most car dealers will charge you a credit card on behalf of the authorities after you return home and send all the documents to you.

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