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From July 1st this year, the emission standards have been upgraded from State II to State III, which has had an important impact on many aspects of the production, sales and maintenance of automobiles. As one of the important components, the heavy truck maintenance service is facing a test. Some professionals said that the implementation of the State III standard requires that the engine fuel injection system upgrade from mechanical to electronic, in the event of a failure, the service technician must use a professional fault diagnostic tester to diagnose, according to the instrument prompts to repair, can not be In the past, many companies’ service networks are still not sound enough. The service stations of ordinary service stations are weak in technology and unwilling to invest in equipment. The scope of training for service personnel is not extensive enough, and the effectiveness of training cannot be tested at present. In the face of various problems, many companies are unable to do anything. However, Waring can fully take advantage of its own service system to ease these problems.
Start early, experience is rich
One of the most critical technologies in the country III is the EFI technology. Hualing's grasp of EFI technology can be traced back to 2002. At that time, Valin was negotiating the introduction of heavy truck technology with Mitsubishi Fuso in Japan. Although Mitsubishi Fuso Heavy Trucking II product technology was introduced at the time, Mitsubishi’s heavy truck was already EFI. After Valin’s introduction, digestion, absorption, and reinvention, it completely grasped. Japan's Mitsubishi Fuso heavy truck technology, including EFI technology.
In 2005, Valin's overseas market entered a fast track. Some overseas markets had already implemented Euro III emissions at the same level as Domestic III at that time. Valin began to conduct matching tests of Euro III products in order to seize opportunities for overseas development. And soon achieved success. In 2006, Valin's Euro III models (matching imported engines) were exported to overseas markets. In overseas markets, Valin focused on corporate branding and developed a development path that was different from other companies in China. Hualing's products were exported to foreign countries and Hua Ling’s services also followed overseas. Forcing Hualing to train overseas service personnel for Euro III products. Valin's after-sales service personnel have already had the service capabilities and experience of Euro III products from the end of 2005. In response to overseas Euro III product services, Valin also conducted focused training for service personnel from overseas distributors in Russia, Algeria and other countries in 2007 to improve their service capabilities for Valin heavy trucks.
In 2007, China III took the lead in Beijing, Shanghai, Shenzhen and other places. Valin used the special vehicles of Xingma to drive the chassis of a large number of mixers that had reached State III emissions into these markets. With the rapid increase of China III products, The national III technical training for after-sales service personnel has also been fully carried out. As a result, Valin's China III service started in 2002 and was initially matured in 2006. The early introduction of State III products and related after-sales services have played a valuable role in training for Valin's after-sales service personnel.
Belong to the company's own front-line service personnel: professional, timely
Having a large-scale, well-trained, self-employed after-sales service team is one of the advantages of Valin distinguishing itself from other heavy truck companies. Hualing's after-sales service team is large in scale and has reached nearly 400 people. Professionals are the backbones selected from various production workshops and have professional service skills training. The service is timely and effective, and Valin is the after-sales service. The system is equipped with a large number of service equipment, can provide users with relatively professional technical services in 24 hours, and very timely, especially in the emergency rescue has won the praise of users, the effectiveness of the service has also been tested in the market.
This service team of Hualing originates from the service personnel of Xingma Special Purpose Vehicle and has a history of more than ten years. Especially after the establishment of Hualing Company, after the establishment of Hualing Company, it has become a complete department, reasonable division of labor, and services. The efficient professional heavy truck after-sales service company (established in 2007) has 51 service offices across the country. In addition to the first-line after-sales service, it also shoulders the training of service station service personnel and service personnel of 3S and 4S stores.
Rapidly nurture the ability of dealers and services for service provider III
Due to the advanced ability to service the products of State III, Hualing has the energy and strength to provide relevant training for distributors and service providers on the products of State III. Since 2007, Valin's 3S and 4S stores have been established throughout the country, and Valin has also stepped up their service system establishment and service personnel training to rapidly nurture their country III service capabilities; service station services Staff related training was also carried out in an orderly manner. At the same time, Valin puts forward new requirements on the service capabilities of dealers, and the service has become one of the important standards for inspecting dealers. Not only does the newly added distributor have certain service capabilities, but also the existing powerful distributors. They also helped them establish a service system through measures such as policies and accessories support to enable them to have certain service capabilities.
In addition, Hualing also strengthens cooperation with the after-sales service network of engine companies such as Weichai, Cummins, Shanghai Diesel, Shanghai Hino, etc., so that it can fully cover Hualing Guo III products and ensure the timeliness of China III heavy truck after-sales service.
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